policies and
procedures
Plan it once, do it well, do it the same way every time...
Sometimes repetition is exactly what you need.
developing policies and procedures can be daunting
And let's face it, it's not exactly the sexy side of managing your business. But having clear policies and procedures is a bit like having fibre in your diet: not very exciting, but chock full of benefits. They form a part of your quality management system and show your customers you've thought about performance, safety, consistency and standards.
​
Our years of experience in interpreting, writing and implementing government policies and procedures means In Plain English can take the worry out of developing your quality management framework.​
WHAT'S THE DIFFERENCE?
A policy is a position statement, often described as a "what" document.
It describes where your business stands on issues like privacy, complaints management, provision of leave etc. For example, your policy might be "We will let our employees eat cake!"
​​​​
They are often - but not always - based on regulatory requirements.
A procedure, on the other hand, explains "how" you implement your policy.
They're the recipes of the regulatory world, setting out the steps for ensuring your policy is implemented as intended.
Where your policy says "We will let them eat cake!" a procedure will tell you what sort of cake, how often they can eat it, and where it can be eaten.
How we'll get you from chaos to compliance:
1
FIND YOUR BASELINE
A good place to start is by identifying what you absolutely must do - this is your baseline. To this you can add the things you want to do.
​
In Plain English will identify what sort of policies you might need by considering:​
​​​
-
Regulatory frameworks (like legislation, standards, code of practice etc.).
-
Specific initiatives you want to adopt (like "Bring your dog to work").
-
Industry best practice (great ideas that you'd like to adopt).
