HELP and
HOW-TO
Helping your customers isn't just good service...
It's smart business. When they succeed, so do you.
A BUSINESS THAT HELPS ITS PEOPLE WINS THEIR TRUST
And trust is priceless.
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One of the simplest ways to build trust is be to open and clear about how your products or services work. Make it easy for people to access clear, accurate guides and specifications. After all, no-one leaves a 5-star review for a product they couldn't assemble...
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In Plain English can create clear, consistent and effective business documentation to support your customers, processes and people.
Where we can help:
SOFTWARE user guides
User guides and manuals are essential whenever software is involved. While your vendor might give you something "off the shelf", it's never going to perfectly reflect how you use it in your business.
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In Plain English has extensive experience in implementing new software systems and can prepare step-by-step user documentation by:
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reviewing system documentation
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using the new system the way you would use it
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creating "bouncing ball" instructions
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developing "cheat sheets" and hot tips to improve efficiency
